Returns Cancellations and Damage Policy

Effective date: September 17, 2026

1. Limited-Edition and Final-Sale Policy

Because The Silent Oracle is a high-value limited-edition collectible produced and prepared for accepted orders, all sales are final for ordinary change-of-mind purposes where permitted by law.

We do not normally accept voluntary returns, exchanges, or cancellations after an order has been accepted and production has begun.

This policy does not eliminate rights that applicable law requires us to provide.

2. When a Remedy May Be Available

The final-sale policy does not prevent a valid claim where a book is:

• materially damaged during shipping;

• defective;

• materially different from the description provided at purchase;

• lost before delivery;

• not supplied; or

• subject to another mandatory consumer remedy.

If we cannot fulfill an accepted order, amounts collected for the unfulfilled order will be refunded as required by law.

3. Reporting Shipping Damage

Please inspect the package reasonably soon after delivery.

If visible damage exists, contact contact@mosarz.com as soon as possible. Reporting visible transit damage within approximately 7 days is helpful because it allows us to preserve shipping and insurance evidence, but this requested reporting period does not eliminate statutory rights that may apply.

When possible, photograph:

• the outside shipping carton;

• shipping label;

• protective packaging;

• damaged portion of the book; and

• any other relevant damage.

An unboxing video is not required.

Do not dispose of the packaging or attempt significant repairs until we have had a reasonable opportunity to review the claim.

4. Resolution of Valid Claims

Depending on the circumstances and applicable law, a valid claim may be resolved through:

• repair;

• replacement;

• price adjustment; or

• refund.

We may reasonably request photographs, proof of purchase, return of the affected book, or other information directly relevant to evaluating the claim.

If a return is required because of confirmed damage, a defect, or our fulfillment error, we will provide appropriate return instructions and, where required, cover reasonable return shipping costs.

Do not send a high-value return without first contacting us for appropriate shipping instructions.

5. Change-of-Mind and International Consumer Rights

Customers in some jurisdictions, including certain consumers in the European Union or United Kingdom, may have mandatory cancellation or cooling-off rights.

Where those laws apply, those rights take priority over our voluntary final-sale policy unless a legally valid exception applies and has been properly disclosed.

To exercise a legally available cancellation or withdrawal right, email contact@mosarz.com and include your name and order number.

We will provide return instructions and the appropriate return destination privately when necessary.

6. Refunds

Approved refunds will normally be returned to the original payment method where possible.

We do not substitute store credit for a refund when applicable law requires a monetary refund.