Shipping and Delivery Policy

Effective date: September 17, 2026

1. Shipping Availability

We ship The Silent Oracle to destinations made available through our checkout.

Availability may depend on the destination, shipment value, insurance availability, customs requirements, and available delivery services.

If your destination is not available during checkout, contact contact@mosarz.com before placing an order.

2. Shipping Charges

Any applicable shipping charge will be shown before payment.

Mandatory packaging and handling associated with preparation of the book are included in the product price unless clearly stated otherwise before purchase.

Customer-requested upgrades or changes after an order has been placed may result in additional charges, which will be communicated before being charged.

3. Production and Transit

Production and shipping are separate stages.

Production and preparation normally take approximately 5 to 8 weeks following a completed and verified order.

The carrier's transit estimate begins after the package has been physically transferred to the carrier.

Tracking information may be provided when available.

4. Insured and Signature Delivery

Because of the value of The Silent Oracle, shipments may require:

  • tracking;

  • insurance or other appropriate transit coverage; and

  • a signature upon delivery.

The carrier and delivery service may vary depending on destination and shipment requirements.

We may decline requests for unattended delivery where doing so would materially reduce shipment security or insurance protection.

5. International Orders

International customers may be responsible for import duties, VAT, customs fees, brokerage charges, or similar destination-country charges unless checkout expressly states that those charges have been collected by us.

We do not intentionally undervalue shipments or incorrectly declare commercial purchases as gifts.

Customs inspections and procedures may affect estimated transit times.

6. Address Accuracy

Please carefully review your shipping information before submitting an order.

Contact contact@mosarz.com promptly if you discover an error.

Address changes after shipment cannot be guaranteed and may require additional verification or carrier charges.

7. Lost or Damaged Shipments

If a shipment appears lost or arrives damaged, contact us promptly at contact@mosarz.com.

Please retain:

  • the book;

  • Certificate of Authenticity;

  • shipping carton;

  • internal packaging; and

  • shipping label

until the matter is resolved.

We may request reasonable photographs or other information needed to investigate the claim.

Where the loss or damage is our responsibility, we will provide the remedy required by applicable law and the circumstances of the order.