Shipping and Delivery Policy
1. Shipping Availability
Shipping availability will be confirmed before the purchase is finalized.
Because purchases are arranged directly through our customer service process, we will confirm that appropriate delivery arrangements are available for the purchaser's destination before payment is requested.
If you would like to confirm whether we can ship to your destination, please contact contact@mosarz.com.
We reserve the right to decline shipment to a destination where suitable delivery arrangements cannot reasonably be made.
2. Shipping Charges
Any applicable shipping charges will be communicated to the purchaser before payment is requested or the purchase is finalized.
Mandatory packaging and handling associated with the standard preparation of the book are included in the product price unless clearly stated otherwise in the purchase confirmation, invoice, or other written communication provided before payment.
Customer-requested shipping upgrades, address changes, special delivery arrangements, or other changes requested after a purchase has been accepted may result in additional charges.
Any additional charge will be communicated to the purchaser before it is incurred whenever reasonably practicable.
3. Production and Transit
Production and shipping are separate stages.
Production and preparation normally take approximately 5 to 8 weeks after required payment has been received and cleared, unless a different production estimate is communicated to the purchaser in writing.
The 5–8 week production period does not include carrier transit time. Transit begins after the completed shipment has been transferred to the carrier.
Delivery estimates may be affected by weather, customs processing, carrier disruptions, holidays, destination conditions, or other circumstances outside our reasonable control.
Tracking information will be provided when the order is shipped.
4. Tracking and Signature Delivery
All orders are carefully packaged and shipped with tracking. A signature is required upon delivery.
Shipping carriers and delivery methods may vary depending on the destination and delivery requirements.
Purchasers are responsible for providing accurate and complete delivery information and for complying with any reasonable carrier requirements necessary to complete delivery.
5. International Purchases
International purchasers are responsible for any applicable customs duties, taxes, or import fees imposed by the destination country.
These charges are not included in the purchase price or shipping charge.
International shipments may be subject to customs processing, which may affect estimated delivery times. Purchasers are responsible for providing any information reasonably required for customs clearance and delivery.
6. Shipping Address Accuracy
The purchaser is responsible for reviewing and confirming the complete shipping address before the shipment is dispatched.
Please notify contact@mosarz.com promptly if you discover an error or need to request an address change.
Address changes requested before shipment will be accommodated where reasonably possible.
Once a shipment has been transferred to the carrier, address changes cannot be guaranteed and may be subject to carrier restrictions, additional verification, re-routing fees, return shipping charges, or other costs.
Additional costs resulting from an incorrect or incomplete address supplied by the purchaser may be charged to the purchaser where permitted by applicable law.
7. Delivery Attempts and Undeliverable Shipments
Because a signature is required upon delivery, the purchaser is responsible for making reasonable arrangements to receive the shipment.
If a shipment cannot be delivered because of an incorrect address, repeated missed delivery attempts, refusal of delivery, failure to respond to customs requirements, or another circumstance attributable to the purchaser, the shipment may be returned to us.
Where permitted by applicable law, the purchaser may be responsible for reasonable costs associated with return shipping, storage, customs charges, re-shipment, or related carrier fees.
We will contact the purchaser regarding available options if a shipment is returned to us.
8. Lost or Damaged Shipments
If a shipment appears to be lost or arrives damaged, please contact us promptly at contact@mosarz.com.
Please retain, where applicable:
the book;
Certificate of Authenticity;
shipping carton;
internal protective packaging;
shipping label; and
any documentation provided by the carrier
until the matter has been reviewed and resolved.
We may reasonably request photographs, delivery information, carrier documentation, or other information necessary to investigate the matter.
Please do not discard damaged packaging or arrange a return before receiving instructions from us, as the original packaging may be required to resolve the claim.
Where loss or damage is our responsibility, we will provide the remedy required by applicable law and appropriate to the circumstances.
9. Relationship to Other Policies
This Shipping and Delivery Policy should be read together with our Terms of Sale and Returns, Cancellations and Damage Policy.
Where applicable law provides mandatory consumer rights or remedies that conflict with this policy, those mandatory rights will apply.